Head of Delivery & Operations
Daniel Prince
📧 danielprince@gmail.com | 📞 +91 7639189969 | 📍 India
Experience
Head of Delivery & Operations
EduHubSpot May 2025 – Present- Built and scaled the end-to-end learning ecosystem, covering curriculum design, instructor onboarding, delivery, and learner support.
- Designed and launched industry-aligned learning programs (B2C & B2B) tailored to learner outcomes and enterprise needs.
- Established and scaled a 500+ instructor network, defining onboarding frameworks, quality benchmarks, and performance standards.
- Owned a ₹1 Cr annual instructor budget, with full responsibility for monthly P&L management and cost optimization.
- Implemented structured SLA-driven learner support systems, achieving 95% SLA adherence and 80% CSAT.
- Integrated AI-driven workflows (n8n and AI tools) to enhance learner experience and operational scalability.
- Developed Power BI dashboards with ETL pipelines to track learner engagement, performance, and operational metrics.
- Led cross-functional collaboration across tech, content, and operations teams.
- Standardized processes across content, delivery, and support, improving consistency and scalability.
Associate Product Manager
The Nudge Institute Jul 2024 – Dec 2024- Contributed to scalable learning initiatives focused on social impact and user-centric program design.
Associate Product Manager
Veranda Learning Sep 2022 – Dec 2023- Launched learner acquisition initiatives (student ambassador program), contributing to 5% revenue growth.
- Expanded access to learning through a mobile-first platform with 300+ courses.
- Strengthened the learning-to-employment pipeline, scaling a job portal to 18,000 users.
Program Manager
EduReka Aug 2019 – Sep 2022- Managed academic collaborations with IITs & NITs, co-developing advanced certification programs.
- Improved learner experience by reducing grievance volume by 80%.
- Led ISO 27001 certification, ensuring quality and compliance standards.
- Conducted RCA to enhance program delivery and learner satisfaction.
Entrepreneur
Ababa Café Oct 2016 – Aug 2019- Started and operated a 2,000+ sq. ft. full-service café and kitchen, managing end-to-end operations.
- Led a team of 15+ staff across diverse age groups (22–60 years), overseeing hiring, training, and scheduling.
- Café featured in a National Geographic documentary for its unique concept and community impact.
- Received press coverage in The Indian Express and Thinamalar.
Let's Connect
Access the AI Operations Dashboard to monitor pipelines, transcripts, and tasks.
danielprince@gmail.com · +91 76391 89969